Prescriptions
Moving a prescription here
A pharmacy-to-pharmacy transfer is routine, and it is the receiving pharmacy’s job to arrange — not yours.
How it will work
Tell us what you take
A name, a bottle, a photo of a label, or just the name of your current pharmacy. Exact details help but are not required.
We contact them
Pharmacy to pharmacy, directly. You do not have to phone anyone, explain yourself, or ask permission to leave.
Remaining refills move across
Along with the prescription record. Some items cannot be transferred by law — we will tell you which and what happens instead.
Nothing gets interrupted
The point of doing it this way is that your supply does not have a gap in the middle of it.
You will never have to tell your current pharmacy you are leaving. That conversation is a real barrier for a lot of people, and it is not a conversation anyone actually needs to have.
What cannot be moved
Most prescriptions transfer without difficulty. Some cannot, and the limits are set by law rather than by pharmacy policy:
Controlled substances — narcotics and certain other categories — cannot be transferred between pharmacies. A new prescription from your prescriber is needed.
Prescriptions with no refills left have nothing to move. What is needed there is a renewal, which is a different and equally routine thing.
Expired prescriptions likewise. Ontario prescriptions have a validity period, and once past it a renewal is the route.
None of that means starting over
Where an item cannot transfer, requesting a fresh prescription from your prescriber is something a pharmacy does on your behalf. It is the same phone call either way — the only question is who makes it, and it should not be you.
Common questions
Can I move just one prescription and leave the rest?
Yes. Splitting across pharmacies is completely normal — for cost, for convenience, or because one place stocks something the other does not. Nobody will push you to consolidate. Kind Clinic and Kind Pharmacy are separate businesses under common ownership. You can fill your prescription anywhere.
Will my old pharmacy be told why?
A transfer request is a routine professional communication. No reason is given because none is required, and none will be volunteered.
How long will it take?
Usually same-day, sometimes next business day depending on the other pharmacy. We will tell you which it looks like at the time rather than promise a number here.
Can I do this now?
No. Kind Pharmacy is not accredited and is not open, so nothing can be moved here yet. Leave your email and we will tell you when that changes.